Helping Millions of Signers Understand Agreements with Confidence
Docusign AI Agreement Summary and Q&A in SigningDocusign is where millions of people interact with agreements every day—often under time pressure and with limited legal context. Research showed that nearly 60% of signers agree to terms they don’t fully understand, while complex contracts create frustration and anxiety for many users.
This project focused on reimagining the signer experience with contract-specific AI, introducing plain-English summaries and question-driven guidance that help users understand what matters—without replacing or oversimplifying the agreement itself. The goal was to increase confidence, trust, and speed at one of the most critical moments in any business workflow.
👩🏻💻 Role:
Lead Designer
🤝 Team:
Product Manager, Front/Back End Engineering, Acessibility Engineer, AI Content Writer, AI Engineering
🛠️ Timeline:
January 2025 – present
Problem
The signing experience forces users to choose between speed and understanding. When agreements are difficult to interpret, signers either spend time deciphering legal language or proceed without clarity—undermining trust at a critical moment of decision.
Why this matters
For users:
Signing an agreement often happens under time pressure. Confusion at this moment creates anxiety and reduces confidence, leaving people unsure about their obligations or next steps.
For the business:
When users sign without understanding, mistakes, disputes, and support escalations increase, eroding trust in the platform and introducing avoidable risk. As the intermediary for millions of agreements, Docusign has a responsibility and opportunity to improve this experience at scale.
Solution
Rather than asking users to interpret legal documents on their own, the solution brings understanding into the signing moment itself… using AI to translate complexity into clarity while maintaining transparency, trust, and document integrity.
Key Capabilities
Plain-English summaries
Surface the most relevant terms so users can quickly understand what they’re agreeing to.
Contextual Q&A
Allow signers to ask natural-language questions (e.g., cancellation, obligations) without leaving the flow.
Source-linked explanations
Reinforce trust by clearly connecting AI outputs to the agreement text.
Inline, non-disruptive integration
Keep users oriented within the document rather than forcing context switches or external help.